Thanks to all for the suggestions so far. Please contact Product Support for help with updating your maps." And there is no offer to install a smaller map or to use a memory card for the map upgrade. The latest version of these maps have so much new information that we're not going to be able to fit it all on your device's internal memory. Also there are no yellow exclamation points in Windows' Device Manager even when USB is expanded.īut with all the above in mind, I still get the error message when I try to update the maps: "We're unable to install the updates. Windows Explorer shows a blue triangle icon for Drive 50 and both a 3.38 GB internal memory, nearly full, and the empty Memory Card inside that Drive 50 folder. Garmin Express says the Drive 50 is connected. Update Schedule has been changed to Never. ![]() In the same location, under Advanced, "Garmin Connect Authentication Domain" says, correctly, United States. Sussamb: Garmin Express is not offering a way to update a smaller regional map.Īlso I have been careful to uncheck at Settings cog > General Settings > both "Always keep Garmin Express running in the background" and "Automatically launch Garmin Express when a Garmin device is connected" and reboot afterwards as advised in the express.exe thread here. But the internal drive with maps only, no POIs, takes up all but 2.22 MB of the available 3.38 GB, so it's taking up about 3.1 GB, if that gives a clue to what map is loaded. I don't see a map version number anywhere. ![]() Garmin Express is the current 6.21.0.0 version, just downloaded and installed to a different Win 10 PC.ĬraigW, I believe that last fall I installed the full North American map update offered then. What's confusing is that Garmin Express says what's installed is "Software Version 5.90." That *is* I see now, really the installed version of the Drive 50, basically firmware, I believe, and yes, that seems to be the newest version for Drive 50. I tried downloading and installing Garmin Express to an up-to-date Win 10 laptop that did not previously have GE installed. John and everyone, re: which version of what is installed. Yes, alandb, just to be sure, I reformatted the micro SD card one more time in Windows Explorer, definitely to FAT32. So based on the comments above, I checked and tried a bunch more things. Yeah /heh/ pwo, you may be right about him wanting "helpers' even less than Covid. Others have successfully updated this GPS to the latest maps. I figure I'm much better off asking for help here. ![]() Garmin Express is not offering me *any* options, other than contacting Customer Support. Oh incidentally, John, what is the built-in memory on your Nuvi? My GPS seems to have under 4GB of built-in memory, and the latest North American map updates are reportedly close to double that, even though last fall's map updates were under it.Īlso I don't get the opportunity I see in Garmin customer support to choose a smaller regional (not national) map update on my GPS. Windows doesn't give me the opportunity to format the micro SD card in the GPS, so I took it out, inserted it in a card reader connected to the PC, formatted it to FAT32 right-clicking the card in Windows Explorer, rebooted both the PC and the GPS, and Garmin Express still doesn't offer me the opportunity to use the card, though it still recognizes that the empty 32GB micro SD card is in the GPS Win 10 also still sees it. Still I thought your suggestion was a good idea I might have missed and followed up on it, but it didn't resolve my issue. They seem to come preformatted from the factory. We used to have to format new flash cards before using them, but lately it hasn't been necessary before using them in computers, cameras, etc.
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